We are here to assist you with any questions related to orders, payments, products, sizing, or store policies. All inquiries are handled in the order they are received during our customer service hours.

To help us provide fast and accurate support, please include all relevant details in your message. This allows us to verify your information and respond more efficiently.

What We Can Help You With

• Order status and delivery updates
  
• Payment or checkout-related issues
  
• Product information, sizing guidance, and care instructions
  
• Returns, refunds, and exchanges
  
• Questions about our store policies
  

Information to Include

To ensure a smooth process, please provide the following where applicable:

• Order-related questions: your order number and the email used at checkout
  
• Payment issues: your order number and a screenshot of the issue (if available)
  
• Product inquiries: the product name or link along with your question
  
• Reporting an issue: a clear explanation and supporting images if applicable
  

Need assistance? Our support team is available during business hours.

Customer Service Hours:
Monday to Friday: 9:00 - 5:00 (GMT -05:00)

Email: support@maryandlucas.com
Phone: +1 938 213 5171

Business Information

Mary & Lucas is owned and operated by PM Commerce, a company registered in the Netherlands.

Registration Number:
VAT Number: Address: