Shipping Policy
This Shipping Policy explains how orders are handled, shipped, and delivered when you purchase from Mary & Lucas.
Key Details
Shipping Area & Costs
Mary & Lucas currently ships within the United States only.
Order Processing & Tracking
Once your order is placed and payment has been successfully approved, you will receive a confirmation email.
After your order has been dispatched, a second email will be sent with tracking information. This allows you to follow your shipment from dispatch to delivery.
Delivery Address Responsibility
You are responsible for entering a complete and correct shipping address at checkout.
Mary & Lucas is not liable for delays, failed deliveries, or lost packages caused by incorrect or incomplete address details provided by the customer.
Delivery Time & Possible Delays
Delivery times are estimates and may vary due to factors outside our control, such as:
If your order has not arrived within the expected timeframe, please allow an additional 3 business days.
If your order still has not been delivered after this period, contact us at support@marylucas.com for assistance.
Damaged, Incorrect, or Defective Items
If you receive an item that is damaged, faulty, or incorrect, please contact support@marylucas.com as soon as possible and include:
After review, you will be eligible for a replacement or a full refund in accordance with your consumer rights.
Order Cancellations
If you wish to cancel your order, please contact support@marylucas.com as soon as possible.
Contact Information
Need assistance? Our team is available during business hours.
Customer Service Hours:
Monday to Friday: 09:00 AM – 05:00 PM (GMT -05:00)
Saturday & Sunday: Closed
Average response time: Within 12 hours
Email: support@maryandlucas.com
Phone: +1 938 213 5171
Or use our Contact Us page
Business Details
Mary & Lucas is owned and operated by PM Commerce, a company registered in the Netherlands.
Registration Number: 42035848
VAT Number: NL869411494B01
Address: Neuweg 245 D, 1214 GR Hilversum, Netherlands
