Privacy policy

Privacy Policy

This Privacy Policy describes how Mary & Lucas collects, uses, and safeguards your personal data when you visit our website, make a purchase, or interact with our services. This policy applies to all users and customers and should be read together with our Terms of Service.

1. Information We Collect

Personal Details

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

Order & Transaction Data

  • Purchased products
  • Order history
  • Payment confirmation details

Technical & Device Data

  • IP address
  • Browser type and device information
  • Cookies and usage data

Customer Support Data

  • Messages, inquiries, and communication records

2. How We Collect Information

We gather information through:

  • Direct interactions (such as placing an order or filling out forms)
  • Automated tools (including cookies and analytics technologies)
  • Third-party services (such as payment providers and platform partners)

3. Legal Grounds for Processing

We process your data based on:

  • Contractual necessity (to process and deliver your order)
  • Legal requirements (for tax and regulatory compliance)
  • Legitimate interests (such as fraud prevention and improving our services)
  • Consent (for marketing communications and non-essential cookies where applicable)

4. How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Provide updates and customer support
  • Handle returns, exchanges, and refunds
  • Detect and prevent fraud
  • Ensure website security
  • Meet legal obligations
  • Send marketing communications (only when consent is given)

5. Sharing of Information

We may share your data with:

  • E-commerce platform providers
  • Payment processors and fraud prevention partners
  • Shipping and logistics providers
  • Analytics and performance tools
  • Legal or governmental authorities when required

We do not sell or rent your personal data to third parties.

6. Platform & Payment Processing

Our online store is hosted on a third-party e-commerce platform that processes data according to its own security and privacy standards.

All payments are securely handled by external payment providers. Mary & Lucas does not store full credit card or payment details.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, enhance user experience, and analyse traffic.

You can adjust or disable cookies through your browser settings.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence.

Where required, we apply appropriate safeguards to ensure your personal data remains protected under applicable data protection laws.

9. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy and to meet legal requirements.

Once no longer needed, your data is securely deleted or anonymised.

10. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data
  • Restrict or object to data processing
  • Request data portability
  • Withdraw consent where applicable

To exercise these rights, please contact us at support@maryandlucas.com.

11. Data Security

We take appropriate technical and organisational measures to protect your personal information.

However, no system is completely secure, and absolute security cannot be guaranteed.

12. Children’s Privacy

Our website is not intended for individuals below the legal age in their jurisdiction.

We do not knowingly collect personal data from children.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

The most recent version will always be available on this page and becomes effective upon publication.

Contact Information

Need assistance? Our team is available during business hours.

Customer Service Hours:
Monday to Friday: 09:00 AM – 05:00 PM (GMT -05:00)
Saturday & Sunday: Closed

Average response time: Within 12 hours 

Email: support@maryandlucas.com
Phone: +1 938 213 5171
Or use our Contact Us page

Business Details

Mary & Lucas is owned and operated by PM Commerce, a company registered in the Netherlands.

Registration Number: 42035848
VAT Number: NL869411494B01

Address: Neuweg 245 D, 1214 GR Hilversum, Netherlands