Payment policy

Payment Policy

This Payment Policy explains the conditions that apply to all payments made through the Mary & Lucas website. By completing a purchase, you agree to this policy, along with our Terms of Service and any other applicable policies.

Accepted Payment Methods

We accept the following payment options:

• Visa
• Mastercard
• Maestro
• American Express
• UnionPay
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

The available payment methods may vary depending on your location or device and will always be shown at checkout.

Pricing and Transparency

All product prices are clearly displayed before you proceed to checkout.

The full amount, including any applicable charges, is shown before you confirm your payment. No additional fees will be added after checkout.

Payment Authorisation

Your payment must be successfully authorised before your order can be processed and shipped.

Orders linked to failed, declined, or incomplete payments will not be fulfilled.

Payment Processing and Security

All transactions are handled by secure third-party payment providers, including Shopify’s payment system.

We use encryption, fraud prevention tools, and verification procedures to protect your transactions. Mary & Lucas does not store full payment card details on its servers.

Fraud Prevention and Verification

To prevent fraud or unauthorised activity, transactions may be subject to verification checks.

If an order is flagged as high risk, it may be delayed, declined, or cancelled. In some cases, additional information may be requested to confirm payment details.

Billing Information Accuracy

You are responsible for providing correct and complete billing information at checkout.

Orders with incorrect, incomplete, or unverifiable details may be cancelled.

Payment Issues

If your payment fails during checkout, you will receive a notification.

Please review your details or choose an alternative payment method. Orders will not be processed until payment has been successfully completed.

Refunds and Chargebacks

Refunds are handled in accordance with our Return and Refund Policy.

Approved refunds will be issued to the original payment method. If a payment is disputed or reversed after authorisation, the related order may be paused or cancelled until the matter is resolved.

Policy Updates

We may update this Payment Policy at any time to reflect changes in our operations or legal requirements.

The most recent version will always be available on this page. Continued use of the website indicates acceptance of any updates.