Frequently asked questions

We understand that shopping online can raise questions. That’s why we aim to keep everything clear, simple, and transparent. Below you’ll find answers to the most common questions. If you need anything else, feel free to contact us.

What products do you offer?
Mary & Lucas offers a selection of clothing designed for everyday wear.

Where do you ship?
We currently ship within the United States. We aim to deliver to all regions across the country.

Do you offer free shipping?
Yes, we offer free shipping on all orders. There are no minimum order requirements.

How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 4–8 business days, depending on your location. You will receive tracking information once your order has been shipped.

What is your return policy?
We offer a 30-day return period starting from the day your order is delivered. Items must be returned in unused condition and in their original packaging.

How long does a refund take?
Refunds are generally processed within 10 business days after we receive and inspect the returned item. The amount will be refunded to your original payment method.

How can I contact customer support?
You can reach us via email at:
info@maryandlucas.com

We aim to respond as quickly as possible during business hours.

What sizes do you offer?
We offer a range of sizes. Detailed size information is available on each product page to help you choose the right fit.

Do you restock sold-out items?
Some items may be restocked, depending on availability. We recommend checking the product page for updates.

Is it safe to shop on your website?
Yes, we use secure technology to protect your personal and payment information. All transactions are processed through encrypted connections.

If you have any additional questions, feel free to contact us. We’re here to help.

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