Terms of Service
These Terms of Service apply to your use of the Mary & Lucas website and services, operated by PM Commerce. By accessing the website or placing an order, you agree to these Terms, along with our Privacy Policy, Shipping Policy, Return and Refund Policy, and Legal Notice.
1. Eligibility
You may only use this website if you are of legal age in your country or have permission from a parent or legal guardian.
You agree to provide accurate and up-to-date information when placing orders or interacting with the site. Any use of the website for illegal, fraudulent, or abusive purposes is strictly prohibited.
2. Products and Services
All products are subject to availability.
We aim to present accurate product descriptions, images, and pricing. However, minor inaccuracies or updates may occur. We reserve the right to correct any errors or update information at any time without prior notice.
3. Pricing and Payment
All prices are clearly displayed before checkout.
The total amount payable is shown before you confirm your order. Payment must be completed at checkout using the available payment methods.
If an error in pricing or product information is identified, you will be informed before processing your order and given the option to proceed or cancel.
4. Orders and Cancellations
Submitting an order does not automatically mean it is accepted.
We reserve the right to refuse or cancel orders for reasons such as suspected fraud, pricing errors, unavailable stock, or incomplete details.
If you wish to cancel your order, please contact support@marylucas.com as soon as possible. Orders can only be cancelled before shipment. Once an order has been dispatched, cancellation is no longer possible, and the return process must be followed after delivery.
5. Shipping and Delivery
Shipping and delivery conditions are outlined in our Shipping Policy.
Delivery times are estimates and may vary due to external factors. Responsibility for delivery is determined by the shipping carrier and applicable consumer protection laws.
6. Returns and Refunds
All returns, exchanges, and refunds are handled according to our Return and Refund Policy.
Nothing in these Terms affects your rights under applicable consumer protection legislation.
7. Intellectual Property
All website content, including text, images, branding, logos, and design elements, is owned by Mary & Lucas or its licensors and is protected by intellectual property laws.
Any unauthorised use, copying, or distribution is strictly prohibited.
8. User Conduct
By using this website, you agree not to:
Violations may result in restricted access or cancellation of your order.
9. Limitation of Liability
To the fullest extent permitted by law, Mary & Lucas is not responsible for any indirect, incidental, or consequential damages resulting from the use of the website or purchased products.
Nothing in this section limits your statutory rights under consumer protection laws.
10. Indemnification
You agree to indemnify and hold Mary & Lucas harmless from any claims, losses, damages, or expenses arising from your breach of these Terms or violation of applicable laws.
11. Third-Party Links and Tools
Our website may include links to external websites or third-party tools. These are provided for convenience only.
Mary & Lucas does not control and is not responsible for the content, availability, or accuracy of these external services.
12. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge and agree to this data processing.
13. Governing Law
These Terms are governed by the laws of the Netherlands.
Any disputes will be handled by the competent courts in the Netherlands, without limiting your rights under applicable consumer protection laws.
14. Changes to These Terms
We may update or modify these Terms at any time.
The most current version will always be available on this page. Continued use of the website after changes are published means you accept the updated Terms.
15. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and Legal Notice, form the complete agreement between you and Mary & Lucas.
Contact Information
Need assistance? Our team is available during business hours.
Customer Service Hours:
Monday to Friday: 09:00 AM – 05:00 PM (GMT -05:00)
Saturday & Sunday: Closed
Average response time: Within 12 hours
Email: support@maryandlucas.com
Phone: +1 938 213 5171
Or use our Contact Us page
Business Details
Mary & Lucas is owned and operated by PM Commerce, a company registered in the Netherlands.
Registration Number: 42035848
VAT Number: NL869411494B01
Address: Neuweg 245 D, 1214 GR Hilversum, Netherlands
